Main Office: 1512-15 Oaota, Kashiwa, Chiba 277-0805 JAPAN

Tone Factory: Tone, Kitasoma, Ibaraki (by appointment only, address undisclosed)

In order to allow customers to enjoy online shopping with peace-of-mind, we have established the following rules regarding returns / exchanges.

1. Returns / exchanges due to defective goods

Please contact us within one week of delivery of goods. We will correspond with a return, exchange or repair. In case of order incompleteness due to product differences, due to our mistake, etc., we will bear the shipping fee and replace it.

2. Returns / exchanges at customer’s request

Change of mind or reasons due to customer convenience, once used exchanges or returns will not be accepted.

3. Cancellation of orders

As a general rule, orders cannot be cancelled. We may accept cancellations only if we determine that the cancellation was due to unavoidable circumstances before the ordered items have been shipped. Note that in such cases, the customer will be responsible for a refund fee (a flat rate of 5% of the total amount) as specified by our company. We do not accept any cancellations on customized or custom-made products.

4. Returns / exchanges of used items, select parts, sale items

With regard to sale merchandise, used and select parts, we refuse any returns or exchanges as such items will be provided ‘as-is’ at a special price with great merit to our customers.